Your employees deserve fast, friendly, and effective IT support. Fintiago's end user support service provides a dedicated helpdesk, device lifecycle management, and on-site assistance — so your people stay productive and your IT issues get resolved, not escalated.
From first-day device setup to complex software troubleshooting — we cover the full spectrum of end user IT needs.
Image and configure laptops, desktops, and mobile devices ready for new starters. Enrolment into MDM, software provisioning, and account setup — all done before day one.
SLA-backed first and second-line support via our ticketing system. All issues are logged, tracked, and resolved with full audit history for your records.
Provision, configure, and decommission software licences and user accounts. We handle leavers, joiners, and movers so access stays accurate and secure.
Remote desktop support for most issues, with on-site engineers dispatched for hardware failures, office moves, or complex setups that can't be resolved remotely.
Enrol, monitor, and manage company mobile phones and tablets via MDM. Enforce policies, remote wipe lost devices, and distribute apps centrally.
Phishing simulations, security awareness training, and guidance on safe working practices — keeping your team as your first line of defence against cyber threats.
Flexible plans to match your team size and requirements.
Mon–Fri, 8am–6pm. Remote support via helpdesk portal and email. Ideal for smaller teams with standard IT needs.
Mon–Sat, 7am–10pm. Remote and scheduled on-site visits. Suited to growing businesses with critical operations.
Round-the-clock support including on-call and emergency on-site. For organisations where IT downtime has direct business impact.